Brand Update

Desi Brand

In need of job, start writing good complaint letters

A passenger who wrote an amusing complaint letter to Virgin Atlantic has been invited by Sir Richard Branson to select the food and wines for future Virgin flights. The complainant contacted Sir Richard, the chief executive of the airline, after a flight from Mumbai to Heathrow on December 7 last year, to convey his disappointment with the food served on board the airline. The letter, which also included five photographs of the “offending” dishes, has been circulated around the world and has been almost universally praised for its pointedness and humour.

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